17th February 2024

Your privacy is of great importance to Bendur BV. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the www.bendur.com and www.bendur.store websites with information we learn about you.

If you have any questions, or would like to know exactly what information we keep about you, please contact Bendur BV.

Processing order
When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your name and address details, e-mail address, telephone number, billing address, payment details, VAT number and IP address. We need this to process the order you place. We keep this information for one year after your order has been completed and seven years thereafter (this is the legal retention obligation).

Statistics and profiling
We keep statistics about the use of our website(s). We use these statistics to improve our website(s), for example to only show relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your payment details, e-mail address, IP address, name and address details and billing address. We do this on the basis of your permission. We store this information for one year.

Contact Form and Newsletter
You can ask us questions or make requests using the contact form.

We use your name, email address and telephone number for this. We need this to contact you. We keep this information until we are sure that you are satisfied with our response.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also report this via your account.
Your email address will only be added to the subscriber list with your permission. This data will be retained until you cancel the subscription.

Your account
You must first register for certain parts of our website(s). You will then need to provide information about yourself and choose a username. We will then create an account into which you can log in with that username and a password of your choice.

We use your first and last name and email address for this. You can add your address details, telephone number, billing address and payment details manually or they will be automatically registered in your account when you place an order. We need this information to create and register an account. We store this information until you cancel the account.

We store this information so that you do not have to enter it again and again and so that we can contact you more easily if necessary on the website(s). You can change information via your account whenever you want.

Advertisement
We would like to send you advertisements about offers and new products or services. This is what we do:

• by mail
• by email
• via social media
• by phone

You can object to this advertising at any time. Each letter explains how to do this. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via your account.

Ads
Our website(s) display general advertisements. We do not keep any personal data, so we do not know whether you like it.

Provision to other companies or institutions
Under no circumstances do we provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example if the police require this in the event of a suspected crime).

Social media buttons are included in our website(s). The administrators of these services collect your personal data.

Cookies
Our website(s) uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you are visiting us again.

When you visit our website(s) for the first time, we will show a message with an explanation about cookies. We will ask for your agreement to the use of these cookies.

You can disable the placing of cookies via your browser, but some things on our website(s) will then no longer work properly.

Google Analytics
We use Google Analytics to track how visitors use our website(s). We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security
Security of personal data is of great importance to us. We ensure that your data is well secured with us. We continually adjust security and pay close attention to what could go wrong.

Changes to this privacy statement
When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

View, change and delete your data
If you have any questions or would like to know what personal data we have about you, you can always contact us. See contact details below.

You have the following rights:

• receive an explanation about what personal data we have and what we do with it
• access to the precise personal data we have
• having errors corrected
• having outdated personal data deleted
• withdrawal of consent
• object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data of the wrong person.

To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Bendur BV
Vaarselstraat 10a
5711 RE Someren
info@bendur.nl
+31 (0)40 340 01 86